The main purpose of the job is to maintain and grow the Rectron client base through promoting and selling the full Rectron product range. It is important that you understand you represent Rectron in all your customer dealings and that you are the key stake holder and main contact person for this customer into Rectron.

Primary Objectives:

Customer Engagement & Sales

• Identify customer needs and recommend appropriate products or services.
• Provide detailed product knowledge.
• Generate new sales leads through cold calling, networking, and referrals.
• Negotiate pricing and terms to close sales successfully.
• Schedule meetings between Vendor/PM and clients to grow the business.

Relationship Management

• Build and maintain strong, long-term customer relationships.
• Follow up with clients to ensure satisfaction and encourage repeat business.
• Address customer concerns or complaints and resolve them promptly.

Sales Targets & Reporting

• Achieve monthly and quarterly sales targets.
• Monitor and track sales activities and provide feedback on Pipeline deals & Backorders.
• Prepare sales reports for management.

Product Knowledge & Market Insight

• Stay up to date with product features, benefits, and pricing updates.
• Represent Rectron at trade exhibitions, events, and demonstrations.
• Monitor competitor activities and market trends.
• Provide feedback to management on customer preferences and market opportunities.

Administrative Duties

• Process sales orders, quotations, and necessary documentation accurately and timeously.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions and transactions.
• Keep customer details up to date (E.g. Dealer lists etc)

Education/Qualification

• Minimum: Matric or higher education preferably Sales/IT qualification

Competencies

The candidate must possess the following capabilities:

•  Adept in Technology
• Ability to effectively navigate and use a Windows based PC/Notebook
• Microsoft Word: Basic Word & Excel features
• Microsoft Outlook: Sending/receiving emails, out of office settings, attachments
• MS Teams: Sending/receiving messages
• IT Product Knowledge & Staying up to date with market changes within the IT environment.

• Effective Communication / Interpersonal Skills
• Clear, professional communication
• Getting back to stakeholders timeously
• Manage expectations with stakeholders
• Teamwork
• Selling skills & techniques
• Negotiation Skills
• Objection Prevention

•  Organising Skills
• Prioritising of tasks
• Planning and organising
• Time Management

• Active listening Skills
• Listening to customers and directing calls to correct departments
• Listening to and effectively analyse problems as they arise
• Proactively find solutions to problems using all available resources
• Knowing when to ask for help
• Ability to work under pressure

Skills & Competencies (general job knowledge and skill sets)

• Situation analysis
• Strong customer relationships
• Post-Sale Relationship Management
• Negotiation and Closing Techniques
• Motivated by Additional Sales
• Not afraid to cold call customers
• Attention to detail
• Flexibility
• Results Orientation
• Continuous Learning
• Well-disciplined individual
• Friendly and helpful individual

Education/Qualification/Skills & Experience

Education/Qualification

• Minimum: Matric.
• Diploma or degree in IT / Marketing / Business Communication preferred

Experience (experience required for the job)

• At least 2 years’ experience in a Sales environment
• IT Hardware & Software product knowledge preferred

Training

Mandatory

• Regular Product Training

 Recommendation

• Time Management
• Telephone and Communication Skills.
• Excel – Medium to Advanced
• Sales Skills Training